You might find what you are looking for here
What is the return policy?
Unworn, unwashed items in their original condition may be returned within 14 days of delivery. All original tags must be attached. To begin a return, please request a Return Authorization through our Returns Portal.
Please note:
- A $5 restocking fee applies to all returns.
- Customers are responsible for return shipping costs.
- Once your return arrives at our Distribution Center, please allow 2–3 business days for inspection and approval.
- We do not accept international returns or exchanges.
- We do not have physical retail stores, so all returns must be made by mail.
Final sale items are non-returnable and not eligible for exchanges.
We will only accept returns for items purchased directly through UNIVERSAL OVERALL or through our authorized U.S. retail channels. Items purchased from non-U.S. UNIVERSAL OVERALL stores, unauthorized sellers, international distributors, or third-party marketplaces are not eligible for return, refund, or exchange.
We reserve the right to refuse returns that do not comply with this policy.
For questions about whether your purchase qualifies, please contact our Customer Service team (hello@universaloverall.us) prior to initiating a return.
Where does UNIVERSAL OVERALL ship?
We currently ship within the United States (including Alaska, Hawaii, and U.S. territories) and to most countries in North and South America, such as Canada, Mexico, Brazil, Chile, and Argentina. Shipping fees and delivery times vary by destination and are calculated at checkout.
Please note: We do not ship other regions outside of North and South America. This includes Europe, Asia, Africa, Australia and Antarctica.
How long does shipping take?
All orders require 1–2 business days for processing before shipment. For U.S. orders, standard delivery typically takes 3–5 business days, with expedited options available at checkout. For international orders within North and South America, delivery generally takes 7–14 business days.
Please note, shipping times may vary during peak periods, holidays, or special promotions, and customs processing may affect delivery times.
How can I track my order?
Once your package ships, you’ll receive a confirmation email with tracking details so you can follow its journey to your door. If you have an account, you can also track your order directly through your account page.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $250 (before tax and shipping) within the contiguous United States.
Please note:
- Hawaii and Alaska are excluded from this offer.
- Free shipping applies to outbound shipments to the customer only (not returns or exchanges).
- Exceptions and limitations may apply, and will be noted on individual product pages.
For anything else, email hello@universaloverall.us or fill out the form below.
We'll get back to you within 1–2 business days.